Customer Terms & Conditions

By scheduling a junk removal service through Junk Haul-Stars, you agree to the following terms and conditions. Please read them carefully.


1. Service Overview

Junk Haul-Stars connects you with independent, pre-vetted junk removal professionals ("Service Providers") who will fulfill your junk removal request. Junk Haul-Stars is a dispatch and coordination platform and does not directly perform junk removal services.


2. Scheduling & Cancellations

  • All appointments are scheduled based on Service Provider availability.
  • You may cancel or reschedule up to 24 hours before your scheduled time without penalty.
  • Cancellations within 24 hours may be subject to a cancellation fee of $50.


3. Pricing & Payment

  • Pricing is based on volume, weight, labor, access, and disposal fees as quoted at the time of booking or upon arrival.
  • Final pricing may vary based on actual load size and materials.
  • You agree to pay all service charges upon completion of the job, including any applicable taxes or disposal fees.


4. Responsibility & Liability

  • Junk Haul-Stars and its Service Providers will take reasonable care when removing items, but are not responsible for:
  • Damage caused by the removal of items embedded in walls, floors, or structures
  • Hazardous materials, items not disclosed during booking, or improper disposal of restricted items
  • You are responsible for ensuring safe and legal access to all items being removed.


5. Text Messaging Consent

By booking with Junk Haul-Stars, you agree to receive text messages regarding your service, including appointment confirmations, updates, arrival notifications, follow-ups, and review requests.

  • Message & data rates may apply.
  • You can opt out at any time by replying STOP to any message.
  • For help, reply HELP or contact us directly.


6. No-Shows & Inaccessible Items

  • If the Service Provider arrives and is unable to access the items due to locked gates, absent contact person, or unsafe conditions, a $75 trip fee may apply.
  • Please ensure someone is available during the scheduled service window.


7. Prohibited Items

We (and our Service Providers) cannot accept the following:

  • Asbestos, biohazards, medical waste
  • Explosives or firearms


If you’re unsure, please ask before booking.


8. Photo & Review Requests

You may receive a request to provide a photo of the items prior to your service to help with quoting. You may also receive a follow-up request to leave a review after your job is completed.


9. Changes to Terms

Junk Haul-Stars reserves the right to update these Terms & Conditions at any time. Continued use of our services constitutes agreement to the most current version.


10. Contact Information

If you have any questions about your appointment or these terms, please contact us at:

📧 corporate@junkhaul-stars.com
📞 1-855-428-5782