Privacy Policy

Effective Date: March 25, 2025

Junk Haul-Stars values your privacy. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our services, visit our website, or interact with us via phone, email, or text message.


1. Information We Collect

We may collect the following types of information:

  • Contact Information: Name, phone number, email address, service address
  • Service Details: Description of items for removal, preferred dates, photos (if submitted)
  • Payment Information: (Processed securely via third-party payment providers)
  • Device & Usage Info: IP address, browser type, and site usage behavior (via cookies)
  • Communications: Any texts, emails, or calls between you and our team


2. How We Use Your Information

We use your information to:

  • Schedule and manage junk removal services
  • Communicate with you about your appointment
  • Send updates via text message or email
  • Improve our services and customer experience
  • Send review requests or follow-up surveys
  • Maintain business records as required by law


3. Text Messaging & Consent

By submitting a quote request, booking a service, or otherwise interacting with Junk Haul-Stars, you consent to receive text messages from us regarding:

  • Appointment confirmations and reminders
  • ETA notifications and updates
  • Follow-up and review requests

Message and data rates may apply. You can opt out of text messages at any time by replying STOP. To receive help, reply HELP or contact us directly.


4. Sharing Your Information

We do not sell your personal information.
We may share your information with:

  • Independent junk removal contractors assigned to your job
  • Payment processors (e.g., Stripe, Square)
  • Service providers who help us operate our business (e.g., CRM, email/text tools)
  • Legal authorities if required by law or to protect our rights


5. How We Protect Your Data

We take reasonable technical and organizational precautions to protect your data, including:

  • Secure connections (SSL) on our website
  • Restricted access to customer data
  • Partnering with reputable third-party vendors who maintain security standards

However, no method of transmission or storage is 100% secure.


6. Cookies & Website Analytics

Our website may use cookies and similar technologies to improve your experience and gather basic analytics data (e.g., Google Analytics). You can manage cookie settings in your browser at any time.


7. Your Rights

You have the right to:

  • Access or update your personal information
  • Request deletion of your data (unless required for legal/business purposes)
  • Withdraw your consent to receive communications

To exercise any of these rights, contact us at corporate@junkhaul-stars.com.


8. Children’s Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal data from minors.


9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on our website with a revised effective date.


10. Contact Us

Questions? We’re here to help.

📧 Email: corporate@junkhaul-stars.com
📞 Phone: 1-855-428-5782
🌐 Website: www.junkhaul-stars.com